Profile & Key Skills Experienced Head Nurse, Nursing Supervisor, and Clinical Nurse Educator with 12+ years in ICU, ER, CCU, cardiology, and high-acuity patient care. Skilled in emergency management, rapid patient assessment, triage, patient stabilization, and mass casualty management. Proven leader in team development, policy and procedure implementation, quality auditing, KPI monitoring, risk management, PDCA, and Lean methodology. Strong expertise in clinical education, staff mentoring, lectures, hands-on training, one-to-one coaching, competency evaluation, and case discussions. Technically proficient in EMR systems, workflow optimization, Microsoft Office, SPSS, and data analysis. Research Support, Assisted university lecturers in supervising and mentoring students on academic research projects. Supported students in research design, literature review, data collection, analysis, and academic writing in accordance with university research Guidelines. Fluent in Arabic, English, and French. Committed to enhancing patient outcomes, operational excellence, and compliance with international healthcare standards. Education • Diploma – Essential Palliative Care (ECEPC), Lebanese Version – AUB & European Certificate, Jul 2025 – Till now. • Certified Quality and Acreditation Manager (CquAM) Training Program Conducted by Gates Group And is therefore Awarded this certificate. • CPHQ – Certified Professional in Healthcare Quality, 2024 • Diploma in Health Care Management & Safety (HMQ) – Gates Group, TRACCERT, Jan–Mar 2024 • Masters in Quality, Safety, and Risk Management – Lebanese University, 2019–2022 • Diploma in Reanimation & Emergency Training (DU) – Saint Joseph University, 2015–2017 • Bachelor of Nursing Sciences – Lebanese University, 2011–2015 • Baccalaureate in Life Sciences – Official High School of Zgharta, 2009–2010 Academic & Training Experience • Lebanese University – Tripoli | Lecturer & Clinical Educator & Quality Control | Apr 2021 – Present - Research Support - Develop and implement Education Quality Assurance (QA) and Quality Control (QC) frameworks - Monitor compliance with accreditation standards (JCI, MOH, KHDA, ISO, or equivalent regulatory bodies) - Conduct internal audits of training programs and educational processes - Evaluate curriculum effectiveness and learning outcomes - Analyze performance data, KPIs, and student feedback - Lead quality improvement initiatives using PDCA Cycle, Lean, and Six Sigma methodologies - Conduct Root Cause Analysis (RCA) for identified gaps - Develop corrective and preventive action plans (CAPA) - Ensure documentation control and policy standardization - Support faculty development and competency assessment - Prepare quality reports and dashboards for leadership - Participate in accreditation surveys and mock audits - Implement risk management strategies in education programs - Assisted university lecturers in supervising and mentoring students on academic research projects. - Supported students in research design, literature review, data collection, analysis, and academic writing in accordance with university research Guidelines. • CIS College – Lebanon | Senior Lecturer | Dec 2023 – Jun 2024 • Jinan University – Tripoli | Lecturer | Oct 2021 – 2023 • Beirut Arab University – Tripoli | Clinical Educator & Continuing Education Instructor | Oct 2019 – Present • Delivered lectures, hands-on sessions, one-to-one training, case discussions, and competency evaluations covering emergency care, critical care, patient safety, quality, and international standards. Professional Experience Notre Dame de Secours. Quality and Patient Safety October 2025 – Till Now Quality Management & Patient Safety • Develop, implement, and maintain the Quality Management System (QMS) in alignment with organizational goals. • Lead quality improvement initiatives using recognized methodologies (PDCA, PDSA, Lean, Six Sigma). • Monitor compliance with accreditation standards (e.g., JCI, CBAHI, ISO, or national regulations). • Conduct internal audits, tracer activities, and performance reviews to identify gaps and improvement opportunities. • Coordinate corrective and preventive action plans (CAPA) and ensure timely follow-up. • Lead the patient safety program and promote a just culture across all departments. • Oversee incident reporting systems, including adverse events, near misses, and sentinel events. • Conduct root cause analysis (RCA) and failure mode and effects analysis (FMEA). • Monitor patient safety indicators and implement risk mitigation strategies. • Ensure compliance with International Patient Safety Goals (IPSGs). • Define, monitor, and analyze quality and patient safety KPIs. • Prepare monthly, quarterly, and annual quality and safety reports for leadership and regulatory bodies. • Use data analytics to identify trends, risks, and opportunities for improvement. • Provide training and awareness programs on quality, patient safety, risk management, and infection prevention. • Support clinical and non-clinical teams in implementing quality improvement projects. • Mentor department quality champions and safety focal points. • Collaborate with nursing, medical, infection control, risk management, and biomedical teams. • Support leadership in strategic planning, policy development, and performance improvement. • Participate in quality, safety, and ethics committees. • Develop, review, and update policies, procedures, and clinical guidelines. • Ensure compliance with laws, regulations, and ethical standards related to healthcare quality and safety. • Support external audits, inspections, and accreditation survey. Apex Healthcare Consultant SME Healthcare Management expert Quality Control and Emergency January 2026 – Till Now • Develop, implement, and maintain the Quality Management System (QMS) aligned with organizational strategy and regulatory requirements. • Lead quality improvement initiatives using PDCA, PDSA, Lean, and Six Sigma methodologies. • Monitor compliance with JCI, CBAHI, ISO, and national healthcare regulations. • Conduct internal audits, clinical tracers, and performance reviews. • Identify system gaps and implement structured improvement plans. • Coordinate Corrective and Preventive Action Plans (CAPA) and ensure timely closure. • Support external audits, inspections, and accreditation surveys. • Lead the Patient Safety Program and promote a Just Culture. • Oversee incident reporting systems (adverse events, near misses, sentinel events). • Conduct Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA). • Monitor and improve International Patient Safety Goals (IPSGs) compliance. • Implement risk mitigation strategies based on data trends. • Ensure safe medication practices and infection prevention compliance. • Monitor ED-specific KPIs (Door-to-Doctor Time, Length of Stay, LWBS, Triage Compliance). • Improve patient flow and overcrowding management. • Ensure emergency clinical pathway compliance (Sepsis, STEMI, Stroke, Trauma). • Conduct mock codes and emergency preparedness drills. • Support safe high-alert medication handling in ED. • KPI Monitoring & Data Analytics Define, monitor, and analyze quality and patient safety KPIs. • Develop dashboards and executive performance reports (monthly, quarterly, annual). • Utilize data analytics to identify trends, risks, and performance gaps. • Present findings to leadership and regulatory bodies. • Drive evidence-based decision-making. • Education, Training & Leadership Provide structured training programs on: - Quality Improvement. - Patient Safety. - Risk Management. - Infection Prevention & Control. Support clinical and non-clinical teams in QI project implementation. • Mentor quality champions and safety focal points • Promote a culture of accountability and continuous improvement. • Collaborate with Nursing, Medical Staff, Infection Control, Risk Management, and Biomedical Engineering teams. • Participate in Quality, Safety, and Ethics Committees. • Support leadership in strategic planning and policy development. • Develop, review, and update policies, procedures, and clinical guidelines. • Ensure compliance with healthcare laws, regulations, and ethical standards Head Nurse – Emergency Department Cortbawi Hospital with Hôtel-Dieu de France – Jounieh, Lebanon | May 2024 – Aug 2025 • Led operations in a high-volume, high-acuity ED, managing rapid patient turnover and ensuring patient safety. • Developed, implemented, and monitored policies and procedures aligned with JCI/CBAHI standards. • Conducted quality audits, monitored KPIs (door-to-needle times, triage efficiency, patient flow), and applied PDCA/Lean tools. • Oversaw triage system management and emergency preparedness, including mass casualty incidents and drills. • Coordinated staff development, mentoring, and performance evaluations in a high-pressure environment. • Utilized EMR and data analytics to track performance and guide corrective actions. Nursing Supervisor Balamand Center Tripoli Center – Tripoli, Lebanon | Feb 2021 – Apr 2024 • Supervised nursing teams across ER, ICU, and general units, ensuring clinical protocol compliance and patient safety. • Managed workflow, staff scheduling, and operational efficiency across multiple units. • Strengthened team performance and accountability through coaching, mentoring, one-to-one training, and competency assessments. • Conducted regular quality monitoring and KPI tracking to improve patient care and service delivery. • Supported policy implementation, emergency preparedness, and resource optimization. Clinical Nurse Educator (ICU, ER, CCU, Cardiology, COVID-19 Units) Centre Hospitalier du Nord – Zgharta, Lebanon | Apr 2014 – Feb 2021 • Delivered specialized care and education in emergency, critical care, and COVID-19 units. • Coordinated staff development programs, clinical education, and competency assessments. • Supported workflow management, administrative coordination, and quality improvement initiatives. • Participated in risk management, audits, and evidence-based clinical practice. Projects & Humanitarian Work • UNICEF / Red Cross / MoPH – Lebanon | Supervisor Nurse – Vaccination & Mobile Units | 2021–2022 • WHO – Governmental Hospital, Tripoli | Head Nurse – COVID-19 ICU | 2021–2022 • UNICEF / Balamand University | Consultant, Vaccination & Research Project | Oct 2022 – Aug 2023 Certifications • BLS, ACLS, PALS – American Heart Association & UK EMT, valid 2027 • Airway Management – UK EMT • Vaccine Administration & Safety – UK EMT Affiliations • Member, Order of Nurses in Lebanon – since 2015 • Member, Lebanese Society for Quality and Safety in Healthcare – since 2020
Email: contact@visionaidngo.org